Frequently Asked Questions

About the product

What comes in the kit?

The PACKYRA Pro Clipper, 4 guide combs, a bottle of clipper oil, a cleaning brush, and pet nail clippers — everything you need for a full at-home groom, no extra purchases required.

Does it work on both dogs and cats?

Yes. The low-vibration, whisper-quiet motor and ceramic blade are gentle enough for nervous cats and effective enough for thick dog coats, on all coat types. As with any clipper, go slowly on the first use and check with your vet first if your pet has a known skin condition.

Why a ceramic blade instead of steel?

Ceramic runs cooler and stays sharp far longer than standard steel, so it glides through thick or matted fur without snagging or pulling — and needs replacing far less often.

How long does the battery last?

Around 90 minutes of cordless runtime per full charge — comfortably enough for a full grooming session with room to spare.

Is it noisy?

No. The whisper-quiet, low-vibration motor is designed to keep nervous pets calm, unlike standard clippers that can startle pets with loud motor noise.

How should I clean it?

Wipe the body with a dry cloth and use the included cleaning brush on the blade after each use. Apply a drop of the included clipper oil to the blade regularly to keep it running smoothly.

Is it covered by a warranty?

Yes — a 1-year limited warranty against manufacturing defects in materials and workmanship, from your purchase date. It doesn't cover damage from misuse, drops, water beyond normal cleaning, or normal wear on blades.

Ordering and delivery

Where do you ship?

PACKYRA currently serves customers in the United States.

Will I get a tracking number?

Yes. Every order includes tracked delivery, and most orders arrive within 8–12 business days of dispatch. Your tracking number is emailed to the address used at checkout as soon as the parcel is dispatched. Carrier scans can take a little time to appear after dispatch, so an unmoving tracking number in the first day or so is normal.

Is checkout secure?

Yes. Payments are processed through Shopify's secure checkout. We accept Visa, Mastercard, American Express, Maestro, Union Pay, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. We never see or store your card details.

Returns and problems

What is your return policy?

You may request a return within 30 days of delivery. The item must be unused, in its original condition, and returned with its original packaging. Contact us first so we can confirm eligibility and send return instructions — returns sent back without approval may not be accepted.

Who pays for return shipping?

Customers cover return shipping unless the item arrived damaged, defective or incorrect — in that case it's on us.

My order arrived damaged or wrong. What now?

When will I see my refund?

Approved refunds go back to the original payment method once the returned item is received and inspected. Your bank or card provider may need a few extra days to post it.

Still have a question?

Email us at support@packyra.com or ask us directly on the contact page — we'd rather answer before you order than sort out a problem after.