Shipping & Returns

Shipping

PACKYRA serves customers in the United States. Every order ships with tracked delivery.

Tracking

Your tracking number is emailed to the address used at checkout as soon as the parcel is dispatched. Carrier scans sometimes take a day to appear after dispatch — if the number looks inactive at first, that is normal.

Before you order

Please check your shipping address carefully. If you spot a mistake, contact us as soon as possible. Once fulfillment begins we cannot guarantee that a change can still be made.

Returns

You have 30 days from delivery to request a return. To be eligible, the item must be unused, in its original condition, and returned with its original packaging.

How to start a return

1. Contact us with your order number before sending anything back.
2. We confirm eligibility and send you return instructions.
3. Ship the item back using those instructions.

Returns sent without approval may not be accepted, so please do get in touch first — it takes a minute and saves the parcel going astray.

Who pays for return shipping

Customers are responsible for return shipping, unless the item arrived damaged, defective or incorrect — then we cover it. Original shipping charges, if any, are not refundable.

Damaged, defective or incorrect orders

Please inspect your order when it arrives. If something is wrong, contact us within 7 days with your order number and clear photos so we can review the issue and put it right.

Refunds

Approved refunds are issued to the original payment method once the returned item has been received and inspected. Your bank or card provider may need additional time to post the refund to your account.

Questions about any of this? Contact us — we would rather explain it upfront.