Shipping policy

United States shipping

PACKYRA currently ships to customers in the United States. Orders include tracked delivery when dispatched.

Delivery estimates

Delivery timing can vary by destination and fulfillment conditions. The current estimate is provided during checkout or in your order confirmation. Carrier delays can occur after dispatch and may be outside our control.

Tracking

When tracking becomes available, it is sent to the email address used at checkout. Carrier scans can sometimes take time to appear.

Address changes

Please check your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at support@packyra.com. Changes cannot be guaranteed after fulfillment begins.

Damaged, missing, or incorrect orders

If your order arrives damaged or incorrect, contact us within 7 days with your order number and clear photos. If tracking shows delivery but you cannot locate the package, first check with household members, neighbors, and the carrier, then contact us for help.